Solutions

Customer support

 

Customer support application is developed to enable personalized service and proactive handling of customer issues while engaging customers only when necessary in order to insure their complete loyalty. All agents are provided with knowledge and tools necessary for quick and high quality customer service and identification and response to new demands. Customer support provides:

  • Customer communication and engagement through multiple channels;
  • “360 degrees” view on customer;
  • Enabling customers to search for answers on their own;
  • Access from any device at any time;
  • Simple user interface that supports contact center operators;
  • Quick close of sales thanks to machine learning and advanced analytics;
  • Automatic detection of sentiment on social networks;
  • Detailed reporting in real time.